LiveSafe is a mobile safety communications platform for educational institutions and enterprises nationwide. The app to dashboard technology enables security officials to quickly respond to anonymous users.
At LiveSafe, I joined when there were only 2 clients and lead design up until over one hundred clients. High-Ed institutions such as Virginia Tech and Yale, rely on LiveSafe to ensure that students can communicate quickly and easily to law enforcement. For each client, I would customize tip types and use git to manage all assets.
When I first started at LiveSafe, what we now call SafeWalk (LiveSafe's most-used feature) was called "Monitor me." Monitor Me's functionality consisted of an SMS message of the user's location. A very small product team and myself rebranded and redesigned the functionality to involved live map GPS and chat within the application. The first incarnation of the feature was designed, built, and deployed in one month. We demo-ed the first iteration at ReCode in CA and it has since been the most frequently accessed piece of the app!
Below you can see Georgetown University's version of the LiveSafe application. LiveSafe supports limited customization within the home screen to build trust with the application. Brand recognition for users of this app is important, because they need reassurance that the app in connected to their institution.
LiveSafe users can interact with their organization's security by receiving geo-based mass notifications (bottom-left) and submitting anonymous tips (bottom-right) with media such as images and videos. When designing these interfaces, it was important to be cognizant of the sensitive nature of this process. Users may be in an urgent situation which means they should be able to navigate the interface with little cognitive effort.
During user research and testing, we learned that users are more prone to accept geo-based notifications when they are clear about how they will be valuable. Since location sharing is a sensitive issue with an app concerning security, this testing was vital in getting users to accept those communications.
During this sprint, Whistle Studios and myself worked together for 3 sprints, each testing a new (or often discussed) idea to increase user engagement throughout the LiveSafe application.
As a part of Startup Weekend DC, I pitched and designed a mobile app called Popins. These on-boarding designs are within the 2nd iteration of the app.